Why Your Phone’s Volume Buttons Do Not Always Change the Same Volume
You press a volume button while watching a video and the video gets quieter. Press the same button during a phone call and the caller gets quieter instead. On another occasion, you lower the volume before putting the phone away, yet a notification later sounds louder than expected. The buttons are not necessarily behaving inconsistently. A phone can maintain separate volume levels for different kinds of sound, and the physical buttons usually adjust the level that is most relevant at that moment. The exact groups and button behaviour vary by operating system, device maker, and settings.